Once a week, Charlene Best pulls out her cellphone and dials a man shes never seen, only heard.

A gravelly voice echoes on the other line sometimes quaking with a craving for another sip of alcohol, other times resolute and ready to start anew.

Her calls are the hallmark of a program by Springs Recovery Connection, a Colorado Springs nonprofit run by recovering addicts seeking to help other addicts. The Peer Recovery Coach program pairs people who are well into their recovery be it from addictions to alcohol, heroin or anything in between with people just starting on that road.

By:Jakob Rodgers

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Almost 21 million Americans have at least one addiction, yet only 10% of them receive treatment.